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Privacy Policy

Last Updated: February 22, 2026

1. Introduction

Tailora ("we", "our", or "us") is operated by Tailora, a unit of VECTRIX, a registered Micro Enterprise in India (Udyam Registration: UDYAM-UP-01-0137241), based in Agra, Uttar Pradesh.

This Privacy Policy explains how we collect, use, share, and protect personal data when you use the Tailora mobile application and website (collectively, the "Services").

By using Tailora, you acknowledge that you have read and understood this Privacy Policy.

This policy should be read together with our Cookie Policy.

2. Information We Collect

2.1 Account Information

  • Name
  • Email address
  • Phone number
  • Password (securely hashed, not stored in plain text)

2.2 Pet Information

  • Pet names, breed, age, gender
  • Photos and profile details
  • Health and vaccination records
  • Activity logs and reminders

2.3 Payment Information

Payments are processed securely by third-party payment providers.
We do not store your card or banking details.

2.4 Usage & Device Information

  • App interactions and feature usage
  • IP address
  • Device and operating system details
  • Crash logs and diagnostics
  • Analytics data

2.5 Third-Party Login Information

If you sign in using Google or Apple:

  • Name
  • Email address
  • Profile photo (if shared)

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Store and display pet records and activity data
  • Provide reminders and notifications
  • Generate AI-powered insights related to pet care
  • Process payments and subscriptions
  • Provide customer support
  • Improve app performance and features
  • Ensure security, fraud prevention, and legal compliance

AI-generated insights are for informational purposes only and do not replace professional veterinary advice.

4. How We Share Information

We do not sell your personal data.

We may share information only in the following cases:

4.1 Service Providers

Trusted vendors who help us operate Tailora, including:

  • Cloud hosting and infrastructure
  • Payment processing
  • Analytics and monitoring
  • AI and chat functionality

These providers process data only under our instructions.

4.2 Google Wallet (With Consent)

Limited pet health or vaccination data may be shared to generate health passes only with your explicit consent.

4.3 Legal Requirements

When required to comply with applicable laws, regulations, or lawful requests from authorities.

4.4 Business Transfers

If Tailora is involved in a merger, acquisition, or sale of assets, users will be notified of any ownership or data control changes.

5. Data Security

We implement industry-standard safeguards to protect your data:

  • Encryption in transit: TLS 1.3
  • Encryption at rest: AES-256
  • Password security: Strong hashing (bcrypt or equivalent)
  • Infrastructure: Secure cloud environments
  • Payments: PCI-DSS compliant processing via third parties

Despite best efforts, no system is 100% secure.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct or update information
  • Download or export your data (JSON / CSV)
  • Withdraw consent where applicable
  • Opt out of marketing communications
  • Delete your account and associated data

Account Deletion:
You can request deletion of your account and all associated data at any time by visiting our Account Deletion page. Requests are processed within 30 days.

Contact: privacy@tailora.in
Response Time: Within 30 days

7. Data Retention

  • Active accounts: Data retained while your account is active
  • Deleted accounts: Personal data deleted within 30 days
  • Pet health records: May be retained for up to 7 years to meet legal, regulatory, and audit obligations
  • Payment records: Retained for up to 7 years as required by law

8. Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Authentication
  • Preferences
  • Analytics
  • Performance optimization

You can manage cookies through:

  • App settings
  • Browser controls

For full details, please see our Cookie Policy.

9. Children's Privacy

Tailora is intended for users aged 18 and above.
We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted promptly.

10. Cross-Border Data Transfers

Some service providers may process data outside India. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

11. India-Specific Rights (DPDP Act, 2023)

If you are located in India, you have the right to:

  • Access, correct, and delete personal data
  • Withdraw consent
  • Data portability
  • Nominate a representative
  • File grievances

Grievance Officer (Data Protection):
Email: support@tailora.in
Response Time: Within 72 hours

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes may be communicated via our website or application where required by law.

Continued use of Tailora after updates constitutes acceptance of the revised policy.

13. Contact Us

Privacy & Data Inquiries: contact@tailora.in
General Support: support@tailora.in

Tailora (A unit of VECTRIX)
Registered Micro Enterprise (MSME)
Udyam Registration: UDYAM-UP-01-0137241
Agra, Uttar Pradesh, India